Turndown Attendant

Status: Full-Time

Shift: Mid/PM Shift

Basic Function:

We are looking for a Turndown Attendant to join our team and provide excellent customer service to our hotel guests. Turndown Attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will address clients queries and make sure our rooms are fully-stocked, clean and inviting at all times. If youre interesting in kickstarting your career in the hotel industry, wed like to meet you. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Responsibilities

• Constantly and consistently exhibit The Tides Inn mission, values and standards of behavior including adherence to the Forbes Five-Star standards.
• If providing turndown service following regular room cleaning, collect and refresh dirty sheets, towels, and linens from guest rooms in accordance with The Tides Inn green program guidelines, as necessary.
• Empty trash containers and collect obvious trash materials and remove from room.
• Wipe down bathroom sink and vanity area and refresh and straighten up guest sundries.
• Clean commode and replace toilet tissue if necessary.
• Wipe down shower and tub including fixtures, walls and shelving and rinse floor ensuring no remaining film, hairs or other blemishes remain if necessary.
• Arrange bed linens neatly in accordance with The Tides Inn turndown presentation standards.
• Arrange room amenities (clocks, lamps, reading materials, chairs, draperies, etc.) in accordance with The Tides Inn room presentation standards, as necessary.
• Pick up and neatly fold or arrange guest belongings left in room, as necessary.
• Remove any remaining dirty china, glass and silver from previous room service or amenity deliveries.
• Restock Turndown Attendant service cart as needed to ensure maximum efficiency and availability of items throughout the shift.
• Affirmatively and pro-actively engage guests in hallways and rooms with friendly and pleasant greeting and appropriate conversation if called for.
• Ask guests if there are any other needs you may assist with and provide a warm farewell.

Secondary Responsibilities:

• Ensure that daily reports, logs, and other required reporting is completed, and pertinent information is accurately documented and passed on to housekeeping management.
• Maintain room number confidentiality and key control.
• Other reasonable requests by guests.
• Other duties as assigned.

Skills

• Work experience as a Room Attendant or Maid
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High school diploma is a plus

Physical Requirements:

• Lifting & carrying 45 pounds
• 50% Walking
• 50% Bending/Lifting
• Hearing and Manual Dexterity